IMPORTANT STATEMENTAirportstransfer.com.my serves as a platform that allows users and consumers to view, access, or procure goods and services provided by our partners. The goods and services offered on this platform are solely provided by these partners. Airportstransfer.com.my’s role is limited to connecting users with partners or enabling users to access information about the goods and services offered by the partners.
Airportstransfer.com.my does not take responsibility for the actions, omissions, or information related to the partners or the goods and services they provide. All liability concerning such goods and services rests solely with the partners.
It is important to note that partners are independent entities and are not agents, employees, or staff of Airportstransfer.com.my. Any solutions or services offered by the partners should not be considered as being provided by Airportstransfer.com.my.
Airportstransfer.com.my aims to facilitate communication and coordination between users and partners to address any issues and ensure the best outcomes for both parties.
Disclaimers and Terms of Use
Disclaimers
Neutral Platform:
Airportstransfer.com.my provides an online platform to connect users and consumers (“Users”) with independent service providers (“Partners”) for viewing, accessing, or procuring goods and services. Airportstransfer.com.my itself does not own, operate, or provide the goods and services offered on the platform.
No Control Over Pricing:
All pricing displayed on Airportstransfer.com.my is determined solely by the Partners. Airportstransfer.com.my does not influence, dictate, or set the pricing or terms of the goods and services provided by the Partners.
Payment Collection:
Airportstransfer.com.my acts as a payment collection agent on behalf of the Partners. All payments made by Users are transferred to the respective Partners after deducting minimal bank or service charges and any advertising fees that are pre-agreed with the Partners. Advertising fees, agreed upon between Airportstransfer.com.my and the Partners, are charged for enhanced visibility or promotions on the platform. These fees do not impact the prices displayed to Users. Airportstransfer.com.my is committed to maintaining transparency and fairness in all transactions to ensure a smooth and reliable experience for both Users and Partners.
Liability of Partners:
The goods and services listed on Airportstransfer.com.my are provided exclusively by the Partners. Airportstransfer.com.my does not assume any responsibility or liability for the acts, omissions, quality, suitability, or legality of the goods and services offered by the Partners. Partners are solely liable for the goods and services they provide.
Independent Status of Partners:
Partners listed on Airportstransfer.com.my are independent contractors or entities and are not employees, agents, or representatives of Airportstransfer.com.my. Any agreements or transactions entered into by Users and Partners are strictly between those parties.
Dispute Resolution Support:
While Airportstransfer.com.my may assist in facilitating communication between Users and Partners to address concerns or disputes, it is not obligated to mediate or resolve such disputes.
Information Accuracy:
Airportstransfer.com.my strives to ensure the accuracy of information displayed on the platform but cannot guarantee that all details provided by Partners are complete, accurate, or up-to-date. Users are encouraged to verify the information directly with Partners.
Terms of Use
Acceptance of Terms
By accessing or using Airportstransfer.com.my, Users agree to these Terms of Use and acknowledge that Airportstransfer.com.my operates solely as a platform to connect Users with Partners.
Platform Role and Limitations
Airportstransfer.com.my provides an online space for Users to view and procure goods and services offered by Partners.
Airportstransfer.com.my does not offer, own, or control the goods or services listed on the platform. The role of Airportstransfer.com.my is strictly limited to facilitating connections and payment processing.
Pricing and Payment
All pricing for goods and services is determined solely by the Partners. Airportstransfer.com.my does not influence, modify, or control the pricing of these services.
Airportstransfer.com.my collects payments on behalf of the Partners as a service. Payments are transferred to the Partners after deducting minimal bank or service charges and any advertising fees that are pre-agreed with the Partners.
Advertising fees, agreed upon between Airportstransfer.com.my and the Partners, are charged for enhanced visibility or promotions on the platform. These fees do not impact the prices displayed to Users.
Airportstransfer.com.my is committed to maintaining transparency and fairness in all transactions to ensure a smooth and reliable experience for both Users and Partners.
User Responsibilities
Users are responsible for ensuring the accuracy of their booking information and compliance with any terms set by Partners.
Users must resolve any direct issues or disputes related to goods and services with the respective Partner.
Liability Disclaimer
Airportstransfer.com.my is not liable for any damages, losses, or issues arising from transactions between Users and Partners, including but not limited to service delays, cancellations, or disputes over service quality.
All liability related to the goods and services listed on Airportstransfer.com.my rests with the respective Partners.
Independent Partners
Partners are independent entities and are not employees, agents, or representatives of Airportstransfer.com.my.
Any claims or obligations related to the goods and services provided by Partners are the sole responsibility of the Partners.
Information and Content
Airportstransfer.com.my strives to provide accurate information on the platform but does not guarantee the accuracy, completeness, or reliability of content provided by Partners.
Users should independently verify any details related to goods and services before making a purchase or booking.
Dispute Resolution
Airportstransfer.com.my may assist in facilitating communication between Users and Partners to address disputes. However, Airportstransfer.com.my is not obligated to mediate or resolve any disputes and will not be held liable for outcomes.
Changes to Terms and Platform
Airportstransfer.com.my reserves the right to modify these Terms of Use or discontinue services at any time without prior notice. Users are encouraged to review the Terms regularly. Continued use of the platform constitutes acceptance of any updated terms.
Contact Information
For any questions, concerns, or disputes regarding these Terms of Use, please contact Airportstransfer.com.my:
Email: info@airportstransfer.com.my
Phone: +601133112025
IMPORTANT TERMS & CONDITIONS
Advance Bookings required at least one day/24 hour in advance.
- All Bookings is confirm with full payments only.
- Driver & Vehicle Informations will be provided one(1) day before pick-up date.
Airport Drop-Off (DEPARTURE):
- Grace period waiting time is 15-minutes from booking Pick-Up Time.
Airport Pick-Up (ARRIVAL):
- Worry Free of any flight delayed or early arriving.
- Pick-Up Time is based on Actual Time of Arrival (ATA) + Buffer Time
Complimentary Waiting Time:
- Complimentary 15-minutes waiting for pick-up from others location except KLIA/Klia2 (Kuala Lumpur International Airport) and SZB (Subang Airport)
- Complimentary 60-minutes waiting for pick-up from airport KLIA/Klia2 (Kuala Lumpur International Airport) and SZB (Subang Airport)
Cancellation/Reschedule Booking:
- Free Cancellation/Reschedule – NO PENALTY or 100% Refund for cancellation more than 24-hour before booking pick up time.
- NO REFUND for cancellation less than 24 hour before the booking pick up time.
- NO RESCHEDULE and NO REFUND for less than 12 hour before the booking pick up time.
- All refunds subject to approval.
Additonal Baggage/Luggage:
- When you book with us, we offer you a generous baggage/luggage allowance for each type of vehicle, if your baggage/luggage exceeds the free allowance, we will not responsible for the issue or conditions of NOT FIT/CANNOT FIT.
- When you make a booking with us, we provide each vehicle with a maximum load allowance. However, it is the responsibility of the passenger/traveler to ensure that the selected vehicle’s maximum load allowance is not exceeded. We cannot be held responsible for any issues that may arise due to overloading or the inability to fit items into the vehicle.
Baggage Policy:
- The standard size for calculating luggage is based on a 26-28 inches.
- Any large suitcase exceeding 30 inches will be counted as 2 pieces of luggage.
- One(1) pieces of Standard Size equal to Two(2) smaller size (20″- 22″) luggage.
Important Reminders:
- Infants and children will be counted as one person, and passengers are not allowed to bring luggage that exceeds the capacity limit due to limited vehicle space. In the event that the driver cannot accommodate the excess baggage, the passenger may be refused service, and any consequences will be borne by the passenger.
Additional Traveler/Passenger:
- Driver have the right of NOT to pick up if the traveler/passenger is exceeded the number of each vehicle allowed.
SAFETY & COMFORT is our priority to you!
Airport Transfer Booking Extra Waiting Charge:
- RM50-RM100 for every 30 minutes extra depending the type of vehicle.
All-Inclusive Price:
- Our airport transfer service operates on a fixed-price basis. The price includes tolls, parking fees, and any other charges that may be incurred during your journey. As long as you don’t change your pickup or drop-off location or time, you won’t have to pay any additional fees.
- Airport transfer and pickup/dropoff rates are subject to market adjustments, and actual prices may vary depending on factors such as booking time, usage time, and vendor. The price quoted at the time of booking is only valid for the current reservation. To enjoy the quoted price, we recommend that you book and pay as early as possible after obtaining your price quote.
Late Arrival/Punctuality Guarantee:
- If our driver does not arrive on time, you may contact Airportstransfer.com.my by whatsapp at +601133112025 or email to info@airportstransfer.com.my. We will coordinate with you immediately to resolve the issue. If the driver cannot provide service on time, we will compensate you at a rate of RM1 per minute of waiting time, up to a maximum of RM60 (in the form of coupons/credit).
- If we are ultimately unable to provide service, we will provide a one-to-one refund service with additional compensation of 50% of the booking amount.
Confirmation Guarantee:
- If airportstransfer.com.my confirms the order but then cancels it, causing you to be unable to travel, we will provide you with a full refund and additional compensation of at least 20% of the booking amount.
Replacement:
- In the event of vehicle replacement due to operational or other reasons, We shall only arrange a vehicle of same model/category or and upgraded model/category.